Human-in-the-Loop AI Platform for Healthcare Customer Experience
Technology that thinks fast. Feels deeply. Empowering human-centered AI for customer experience, lead generation, and trust-driven business automation. From hybrid automation to empathy in every conversational AI interaction, our human-in-the-loop platform brings people and technology together.
Features that build trust
Human-centered AI for exceptional customer experience
Our hybrid platform blends automation with genuine human care, so your customers always feel heard. Empower your team with empathy-driven AI, seamless integrations, and transparent insights—all designed for trust-heavy industries.
- Hybrid Automation
- Blend AI efficiency with human empathy—automate with care, escalate to people when it matters most.
- Real Human Support
- Seamlessly connect customers to caring, qualified people—no endless loops, just real help when needed.
- Empathetic AI Conversations
- AI that listens, understands tone, and responds with authentic empathy to build lasting trust.
- Seamless Integration
- Plug into your workflows, CRMs, and favorite tools—no disruption, just easy, secure adoption.
- Transparent Analytics
- See what's working with clear, honest insights—track impact, prove value, and make better decisions.
Industry Impact
How Human-Centered AI Transforms Critical Industries
We blend automation with empathy to solve real problems in trust-heavy fields. See how our hybrid AI + human approach makes a difference in healthcare, telecom, and fintech.
Healthcare
- Problem: Patients feel unheard and anxious during automated interactions.
- Solution: Our hybrid AI + human support ensures every patient gets both fast answers and real human care, when it matters most.
- Outcome: Greater trust, improved satisfaction, and better health outcomes.
Telecom
- Problem: Customers feel stuck in endless menus, leading to frustration and churn.
- Solution: Our conversational AI hands off seamlessly to real agents, resolving issues with empathy and speed.
- Outcome: Higher satisfaction, loyalty, and reduced support costs.
Fintech
- Problem: Users worry about security and lack personal connection with automated services.
- Solution: Our platform blends AI precision with human reassurance for secure, transparent financial experiences.
- Outcome: Increased trust, compliance, and customer retention.
Humae is built on a simple vision: AI should not just be intelligent — it should be human.
We’re entering an era where technology isn’t a tool that replaces people but a partner that understands, collaborates, and empathizes.
Our mission is to create AI systems and humanoid technologies that think fast but feel deeply, blending intelligence with emotion, context, and human values. This isn’t about mimicking humanity — it’s about honoring it.
Whether in software or physical form — humanoids, embodied AI, or next-generation interaction layers — our technology is designed for people first. It learns, listens, and responds with empathy, bridging the gap between machine precision and genuine human connection.
This philosophy isn’t tied to time. It’s a principle that will always guide how AI and humans coexist — amplifying human strengths, never replacing them. We’re shaping a future where every machine carries a heartbeat of understanding.
Our technology bridges the gap between machine precision and genuine human connection, learning and responding with empathy at every step.
Not Just Intelligent — Human. A timeless standard for trust, empathy, and collaboration between humans and AI.
Our Human-Centric Vision
Humae is built on a simple but powerful belief: AI can’t replace human empathy — but it can work closely with humans to amplify it.
At the heart of our platform is the human touch — emotion, context, and true understanding. We’re dedicated to bridging the gap between cold automation and warm human interaction, envisioning a world where technology supports, not supplants, authentic connection.
For the next 50 years and beyond, we see human-AI collaboration as a partnership: empowering people, amplifying empathy, and building trust at every touchpoint.
Key Technology Pillars
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Multimodal Intelligence
Blending text, voice, and vision for richer understanding.
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Emotion Recognition
Understanding emotion to respond with empathy and care.
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Digital Twins
Personalized, secure digital representations for every user.
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Agentic AI
Autonomous agents that act in harmony with human goals.
Our platform ensures AI augments, not replaces, human connection. Whether in healthcare, telecom, or fintech, we make technology feel human, so every interaction builds trust, not distance.
What Our Customers Say
Real outcomes. Real trust. See how Humae is redefining the human side of AI across industries.
“We saw a dramatic uptick in customer happiness after integrating Humae—finally, AI that understands and cares.”
“Our patients feel truly heard. Humae’s hybrid approach sets a new bar for empathy in healthcare automation.”
“Not just lower response times, but a human touch our customers notice. Highly recommend to any support team.”
Trusted by
Trusted by leaders in telecom, healthcare, and customer experience
Frequently Asked Questions
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Human-centered AI blends automation with authentic human interaction. Our platform ensures that technology supports meaningful, empathetic experiences—so every customer feels truly heard and valued.
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Integration is simple and flexible. We provide robust APIs, pre-built connectors for popular platforms, and hands-on support from onboarding specialists—so you can get up and running quickly, with minimal disruption to your workflows.
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We safeguard your data with enterprise-grade encryption, continuous monitoring, and full compliance with privacy standards like GDPR and SOC 2. Your information is never shared or used without your explicit consent.
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Our solution is designed for businesses in telecom, customer support, healthcare, and any industry where trust and empathy are critical. Teams focused on customer experience, operations, and digital transformation see the greatest impact.
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Human-in-the-loop means real experts review and support complex or sensitive AI interactions. This ensures every decision is made with human context and empathy, increasing accuracy, reliability, and trust in the outcome.
Privacy & Compliance
Your trust is our highest priority. We are deeply committed to safeguarding your data and upholding the world’s most rigorous privacy, security, and compliance standards.
- GDPR Compliant We strictly adhere to the General Data Protection Regulation, ensuring your data privacy rights are always respected and protected.
- SOC 2 Certified Our infrastructure is independently audited and certified to meet SOC 2 standards for security, availability, and confidentiality.
- End-to-End Encryption Your data is protected in transit and at rest with robust, industry-leading encryption protocols.
- Transparent Data Practices We are open about how your data is used. You have full control, including data export and deletion at any time.
Future-Proof Checklist for Humae.ai
A premium roadmap to human-centered, trustworthy AI. See where we’re at — and what’s around the corner.
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Hybrid AI + Human SupportLive human-in-the-loop, seamless handoffs, and empathetic automation available today. Now
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Empathetic AI ConversationsEmotion recognition, adaptive tone, and context-aware dialogue active in production. Now
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Seamless IntegrationsPlug-and-play with leading CRMs, telecom, and healthcare platforms. API-first approach. Now
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Transparent AnalyticsReal-time reporting, trust scores, and full audit trails empower compliance and insight. Now
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Human-Grade Agentic AI (Q1 2025)Next-gen digital twins with personality, ethics, and memory rolling out in the next 6–12 months. Coming soon
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Voice, Gesture & Emotion Sync (2025)Multimodal empathy: pilot support for real-time voice, gesture, and emotion expression launching soon. Coming soon
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Ethical AI & Compliance Upgrades (2025)Enhanced privacy, bias auditing, and transparent governance framework in active development. Coming soon
humae.ai/factory – The Cognitive Copilot for Industry 5.0
Humae Factory is an intelligent AI copilot that helps factories predict failures, optimize uptime, and empower their teams. Designed for Industry 5.0, it unites human intuition with machine foresight to keep production running smoothly.
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Stop Downtime Before It Starts
Unplanned downtime costs manufacturers thousands per hour. Data is scattered, systems are reactive, and skilled operators are stretched thin. Humae Factory solves this by turning machine data into real-time intelligence. Using vibration, temperature, and runtime signals, it predicts issues before they cause breakdowns—and explains why they’re happening.
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Instant Insights & Proactive Maintenance
Through a simple dashboard and conversational interface, teams can ask, “How’s Line 3 performing?” and get instant insights. Smart work orders, automated reports, and anomaly alerts make maintenance proactive instead of reactive.
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Measurable Results for Every Plant
Built for small and mid-size manufacturers, Humae Factory delivers measurable results: up to 30% fewer breakdowns, 20% longer equipment life, and $50K–$200K annual savings per plant. Secure, edge-ready, and compatible with existing sensors, it grows with your operation.
More uptime. Less firefighting. Smarter factories — powered by Humae AI.